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Digital technology does not create talent.

  • Mar 5
  • 2 min read

But it can make it leave.


In the digital age, talent does not arise from technology, platforms, or even the most advanced organizational models. It emerges when the work environment allows people to feel recognized, heard, and involved.


Many organizations invest heavily to attract it: they define strategic roles, design training pathways, and offer coaching programs aligned with their culture.

Yet increasingly, these efforts are not enough.


The paradox: more investment, less retention


A growing number of talented people choose not to join, or to leave very early.

Not because opportunities are lacking, but because relational space is.

It is not only a matter of benefits, policies, or “candidate experience”.


It is a matter of lived experience: what place is there for me, as a person, within this working group?


Perhaps the issue is not how to adapt talent to the organization, but how the organization becomes capable of meeting it.


From “being chosen as a company” to building a real dialogue


What if, instead of presenting ourselves as companies to be chosen, we opened a real dialogue?


What if we allowed talent to observe us, question us, and meet us within the group?


And what if joining were not an individual insertion, but a passage through a shared experience?


Here the perspective changes: not “integrating” a person into an already closed system, but creating a context capable of welcoming, transforming, and including.


It is groups that retain. Or expel.


Talented people sense this immediately: when work groups are rigid, fragmented, or defensive, they do not stay. Digital environments amplify this perception. They do not create the discomfort, but make it immediately visible.


Why?


• Inconsistencies emerge more quickly (between declared culture and real practices)

• Dynamics of exclusion become almost “measurable” (silence, turnover, absences, empty chats)

• Distance reduces the margins for repair (fewer micro-connections, fewer chances to clarify)


A group that works retains. A group that does not work pushes people away.

Even – and especially – in the digital age.


The clinical perspective on groups: the blind spot of organizations


This is where the clinical understanding of groups becomes decisive.

Taking care of how a group functions means working on its emotional health, its cohesion, and its capacity to include and transform experience.


This is not a marginal factor: it is structural.


It is what enables a team to hold complexity, differences, frustrations, and change without displacing them onto the most sensitive people (often precisely the talented ones).


In summary


Digital technology does not produce talent.


But it can accelerate its departure when the relational context fails to meet it.

If you want to retain competent and vibrant people, the point is not to add more tools.


It is to make groups places where people can truly stay.

 
 
 

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© 2025 by Davide Ottogalli

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